ALWAYS THINKING AHEAD

At Tenet, our vision is to become the premier insurer in our chosen market segments of personal lines, marine as well as small and mid-sized enterprises. We also aim to be recognised for our professionalism, innovativeness and quality services at competitive prices.

We consistently recorded strong underwriting performance despite increasingly competitive market conditions. This success strengthens our resolve to focus on product and distribution innovation within our core businesses.

LEADING THE WAY

We pride ourselves in being customer-centric, claims- efficient and technology-driven. These are our key competitive advantages that have often won the praises of our customers and business partners.

Our Call Centre provides prompt and professional advice to our clients and intermediaries on our range of products and services, and also facilitates renewal transactions and other policy requests.

Our IT Division strives towards providing technological expertise to turn possibilities into real, creative solutions. Our online portals allow for businesses to be conducted very swiftly while the effective use of automation helps them achieve cost-reductions without compromising the quality of service. For example, our Open Cover customers can issue their own Cargo Certificate of Insurance through our web-based platform.

All of this, of course, is driven by our commitment to meet the needs of our clients by being sensitive, responsive and accessible to them.

Fast, efficient and transparent claims handling and processing is the way we approach claims management. This is a reflection of our claims philosophy, which is to assess claims in a professional manner and to pay what is equitable. Whilst upholding the industry’s Code of Practice on service standards, major innovative changes to workflow and system processes have also been implemented to ensure that our policyholders are indemnified and compensated equitably within the shortest possible time.

Looking ahead, Tenet will continue to harness technology to develop even better and more creative solutions that benefit our clients, intermediaries and business partners and even ourselves, without losing sight of our commitment to customer service with a human touch!