| DISPUTE
RESOLUTION |
|
|
| |
|
|
|
| Introduction |
|
|
| |
Tenet
Insurance's philosophy and practice has always been to provide
you with quality products, good customer service, prompt and
equitable settlement for claims by giving you immediate access
to people who can help you to resolve any issue quickly.
However, if you are not satisfied with: |
| * |
Our product. |
|
|
| * |
Our service. |
|
|
| * |
The service of
our agent,
loss
adjuster or investigator. |
| * |
Our decision
on your claim. |
|
|
| |
|
|
|
| you can either
choose to complete the electronic feedback form by clicking
on the words highlighted above or write to us with your details
(name, contact numbers, etc), specific nature of your feedback
and supporting documents to : |
| |
|
|
|
The
Principal Officer
Tenet Insurance Company Ltd
11 Collyer Quay,
#09-00 The Arcade
Singapore 049317
Telephone No. 6221 2211
Fax No. 6221 3302
|
| |
|
|
|
We
will provide an acknowledgement to your feedback within
3 working days.
In some instances we will be able to resolve your feedback
on our first contact with you. However, if we must undertake
investigation to secure additional information to enable us
to make an informed decision, we will request for such information
within 7 working days from the date of your
feedback. We will keep you advised of the progress during
the course of the investigation.
You can supply any additional information in support of your
reasons for the dispute at any time during the IDR process
and we are happy to help you if you require any assistance.
You will be advised in writing of our final decision no
more than 14 working days after we have received
all the relevant information. Our Dispute Resolution process
is a free service to you.
If you are an individual or sole proprietor and with a dispute about our service or an insurance claim and you do not agree with our decision, your complaint can be reviewed through the financial industry's Financial Industry Disputes Resolution Center Ltd (FIDReC). This is an independent and impartial party set up to encourage and assist in the resolution of disputes between consumers and financial institutions in an amicable and fair manner.
FIDReC provides : |
| * |
an affordable avenue
for people who do not have the resources to go to court, or
do not wish to pay hefty legal fees. |
| * |
an independent
channel for resolving insurance disputes involving claims
between insureds and insurers of up to S$100,000 for both
life and general insurance. In addition, FIDReC also handles
third party claims of up to S$50,000. |
| |
|
|
|
The ruling of FIDReC
is final and binding on the insurance company, but not for
you. If you are not happy with the ruling, you are free to
reject the ruling and pursue legal proceedings, mediation
or arbitration as provided in most policies.
Brochures outlining the operations of FIDReC are available online
at www.fidrec.com.sg
or at their office located at 112 Robinson Road, #13-03 HB Robinson, Singapore 068902. They are contactable
at Email: info@fidrec.com.sg,
Phone: 63278878 and Fax: 63278488. |
| |
|
|
|
|
| |
|
|
|
