At TENET, we believe it is important for you to know how we use the information you share with us in the personal and business insurance sections of our Web site.

Our Web site was created to provide easy access to information about our products and services, and we encourage you to browse the various areas of our site without revealing any personal information about yourself. You will notice that some screens ask for specific data about you. For example, in order to provide a quote that accurately reflects your particular insurance needs, we may ask for information about you and the property or exposure you wish to insure. Information requested may also be used to access motor vehicle records, loss reports, credit or other consumer reports, and reports on the condition and value of property to be insured, which are used for underwriting purposes. We may also order such reports in connection with an update, change, reinstatement or renewal of any policy we may issue to you. Upon your request, we will advise you of the name and address of any consumer reporting agency from whom we order a report.

In most cases, we ask for your specific information through a questionnaire. In addition, as part of our ongoing Web site content development, we use "cookies" to measure traffic to various areas of our site. (A cookie is a small file that a Web site can send to a user's browser to track the number of visits and average time spent in specific areas of its site.) The cookie expires as soon as you exit our site. The information we collect through cookies is aggregated to determine overall (rather than individual) use of our site, and is used to tailor future content based on the interests of our visitors. If you do not wish to accept cookies, you may choose to disable cookies by modifying the preferences in your browser.

The information we collect from you via this Web site will be used in the normal course of conducting our insurance business. For example, the information may be used to fulfill your online request, evaluate your other insurance needs, and to provide service in connection with any policy that may be issued to you. From time to time, we may also send you information about our other products and services that we think may be of interest to you. If you do not wish to be contacted about our other products or services, you may opt-out of such future communications by contacting us.

We do not keep personal data for longer than is necessary for those purposes for which they are collected. We have also developed guidelines and implemented procedures to govern the destruction of personal data that are no longer required to fulfill the identified purposes.

TENET has put in place a security measure called SSL encryption. This security measure protects the information you submit to us.

To see if a page is protected by SSL, click on the security information link which appears near the bottom of the page. Because of the nature of the Internet, TENET is not liable for any misuse by third parties of any electronically transmitted information.

Typically, TENET shares the information we gather via this Web site only with our agents and other parties who assist us with our business. However, this information may also be shared with regulatory authorities, law enforcement agencies, other governmental authorities and third parties to protect our interests, and to perform actuarial or research studies. We do not sell or rent our customers' e-mail addresses to third parties for the purpose of transmitting unsolicited e-mail messages.

We are responsible for all personal data collected. All personal data collected will be used and processed fairly and lawfully while in our possession or custody. We ensure you that we are accountable for our organisation's compliance to our Privacy Policy.

We do not collect sensitive information from you and assure you that all personal information collected would be used or disclosed only for the purposes for which it was collected. If you are only browsing this website, we do not capture information that allows us to identify you individually.

Only necessary personal data is collected from you. Both the amount and the type of data collected shall be limited to that which is necessary to enable the provision of website services on this website.

All personal information collected is accurate based on the information which was originally submitted. We will only make a request to users for updates of personal data if the update is necessary to fulfill the purposes for which the data was collected.

We allow users the right to access their personal information by contacting / emailing our Customer Support. TENET will, upon satisfying itself of the authenticity and validity of the access / correction request, make every attempt to respond to the request within a reasonable time.

Appropriate security safeguards are in place to protect personal data against unauthorised access, misuse, disclosure, copying, use, alteration, accidental loss or theft, destruction or damage. Only authorised personnel have access to our systems.

Children (users under the age of 16 years) are not eligible to use our services or purchase any products online unsupervised. We request that children do not submit any personal information to us online. If you are under the age of 16 years, you may only surf the Site only if you have obtained consent from your parents/legal guardian or if you are under the supervision of your parent or legal guardian.

TENET is committed to protecting your privacy and security. This site is protected by the SSL (Secure Socket Layer) encryption. SSL utilizes data encryption to create a secure environment for you to conduct your on-line transactions. In order for SSL to be effective, you must be using an SSL compliant browser. (e.g. Firefox or Microsoft Internet Explorer 6.0 and above)

In Microsoft Internet Explorer, a solid padlock will appear on the bottom right of the screen or next to address bar when encryption is in use. For Firefox you can determine whether encryption is active by looking at the padlock in the lower right-hand corner of the Firefox window.

TENET do require the use of an SSL compliant browser to access some of the web pages for security purposes.

Details of the SSL certification for Tenet Insurance website is listed below:
Issued to: www.tenetinsurance.com
Version:V3
Issued by: Entrust Certification Authority - L1B
Valid from 25/06/2011 to 02/07/2013

Our Privacy Policy is displayed on the web site and the policy is set out in the same language medium as the web site. We encourage you to read our Privacy Policy.

Our mechanisms and processes are in place to receive and address complaints or inquiries about our policies and procedures relating to the handling of personal data. Appropriate measures taken to amend policies and procedures if a complaint is found to be justified.

This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. This Privacy Policy applies solely to information collected by this website.

TENET may revise and update this Privacy Policy at any time by posting such revised Privacy Policy on this Web Site (http://www.tenetinsurance.com). By using this Web Site, you consent to the collection and use of your information as outlined in this policy and to the Web Site User Agreement for use of this Web Site.

See Tenetinsurance.com website Terms and Conditions for use of this Web Site.